Shipping Protection Policy
Last updated: September 21, 2026
Shipping Protection is an optional add-on ($4.95 per order) offered at checkout by CoreForm (Pandax LLC). It covers your order against damage, loss or theft while in transit, so you do not have to file a claim with the carrier or wait for a carrier investigation.
What is covered
- Damage in transit — the item arrives broken, bent or otherwise unusable.
- Loss in transit — tracking stops updating and the package is not delivered within 7 business days of the expected delivery date.
- Theft after delivery — tracking shows delivered but the package cannot be found.
What is not covered
- Orders placed without Shipping Protection.
- Incorrect or incomplete shipping addresses entered at checkout.
- Packages refused, returned to sender, or held by the carrier at the recipient's request.
- Cosmetic damage to the outer packaging only.
How to file a claim
- Email support@getcoreforms.com with your order number.
- For damage: attach photos of the item and the packaging. For loss or theft: tell us the last tracking update and the date.
- Claims must be submitted within 30 days of the delivery date (or the expected delivery date for lost packages).
- We review claims within 1–2 business days. Once approved, you choose a free replacement or a full refund of the order value to your original payment method.
Refund of the protection fee
If you cancel your order within 12 hours of placing it, the Shipping Protection fee is refunded together with the order. The fee is non-refundable once the order has shipped.
Questions
Pandax LLC · 30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: support@getcoreforms.com · Phone: +1 (404) 666-5179 (Mon–Fri, 9:00 AM–5:00 PM EST)
See also our Shipping Policy and Return & Refund Policy.