Return & Refund Policy

Return & Refund Policy

Last updated: September 21, 2026

Every order from CoreForm (operated by Pandax LLC) is backed by our 90-Day Money-Back Guarantee. If the CoreForm Rotator 360™ or any other product isn't right for you, you can return it within 90 days of delivery for a full refund of the product price. This policy explains how returns, refunds and exchanges work on getcoreforms.com. It applies together with our Shipping Policy, Warranty Policy and Terms of Service.

1. 90-Day Money-Back Guarantee

You may return any physical product for a refund within 90 days of the delivery date shown in your tracking, for any reason. To qualify, the item must be:

  • In its original condition with no damage beyond normal use, and
  • Returned with all included parts and accessories, and
  • Accompanied by a valid Return Merchandise Authorization (RMA) number issued by our support team.

Original packaging is appreciated but not required. Items showing signs of misuse, modification or damage not covered by our Warranty Policy may receive a partial refund or be declined; we will tell you before processing.

2. How to Start a Return

  1. Email support@getcoreforms.com with your order number and the reason for the return. Photos are helpful but not required for change-of-mind returns.
  2. Within 2 business days we will reply with your RMA number, the return address and packing instructions.
  3. Ship the item within 14 days of receiving the RMA using a tracked service, and email us the tracking number.
  4. Once the return is received and inspected (usually within 3 business days of arrival), we issue your refund.

Please do not send returns to our mailing address without an RMA. Packages sent without authorization may be refused or delayed and cannot be guaranteed a refund.

3. Return Shipping Costs

  • Defective, damaged on arrival, or wrong item sent: We provide a prepaid return label at no cost to you, or may waive the return entirely.
  • Change of mind or no longer needed: You are responsible for return shipping to our U.S. return address. We recommend a tracked service; CoreForm is not responsible for returns lost in transit without tracking.

Original outbound shipping was free, so no shipping charges are deducted from your refund.

4. Refunds

Approved refunds are issued to the original payment method within 3–5 business days after we receive and inspect the return. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. We will email you when the refund is issued.

Refunds cover the product price paid. Discounts or store credit applied at purchase are deducted proportionally. Any optional Shipping Protection fee is refundable only if the order is cancelled before it ships.

5. Exchanges

We do not process direct exchanges. If you would like a different product, please return the original for a refund under this policy and place a new order. If you received a defective or wrong item, we will send a replacement at no cost; see Section 7.

6. Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase by emailing support@getcoreforms.com. Because orders are processed quickly, cancellations requested after this window may not be possible; you may return the order once it arrives.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and 2–3 photos of the item and packaging. We will, at your choice:

  • Ship a free replacement, or
  • Issue a full refund, including any Shipping Protection fee paid.

Defects that appear after the first 7 days are handled under our 1-Year Warranty.

8. Non-Returnable Items

  • Digital products (for example The 10-Minute Forearm Protocol e-book), once delivered.
  • Complimentary items supplied at no charge, such as store credit or promotional bonuses. These have no cash value and are not refundable separately.
  • Shipping Protection after the order has shipped.

9. Late or Missing Refunds

If you have not received a refund 10 business days after our confirmation email, first check your bank account and contact your card issuer, as posting times vary. If it still hasn't appeared, email us with your order number and we will provide the refund transaction reference.

10. Chargebacks

We resolve every issue quickly and fairly, so please contact us before opening a chargeback with your bank. Chargebacks filed while a return or refund is already in progress can delay your refund by several weeks.

11. Contact Us

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